Many users who begin using their 1st hosting account, or switch companies, typically have inquiries about how particular things are completed or have difficulty setting up different things like e-mails, site settings, etc. This is the reason why, some companies have prepared documentation with the most popular questions and problems so as to help their clients obtain information quickly and easily. As a result, the customer service team can dedicate more time to actual problems that given clients may be experiencing, as the solution for the smaller things will be available on the Internet and clients can easily fix them without having to get in touch with the customer support team. Having comprehensive documentation is rather important, particularly for new clients without any previous experience, since the hosting service entails tons of features and lots of people can become perplexed about what to do. A good information repository can both help you complete the things that you need and discover how the web hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

If you have purchased your first cloud hosting package through our company or have transferred your website over to us, you will get familiar with our platform and our created-developed Hepsia hosting Control Panel very quickly as we have compiled a thorough online knowledge base where you can find all the info that you will ever need – both general info with regards to the service as a whole and more concrete info about the different functions that you can make use of and the obstacles that you might face. The articles are available in two locations. The full article archive can be accessed through the Control Panel’s Help section. You can access relevant articles about the different features in every section of the Control Panel too. You can get to know how to do more or less everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles include step-by-step guides, so you won’t ever become bewildered on account of an ambiguous text. Naturally, in case you bump into a more specific problem and you cannot find a solution in our knowledge base, you can touch base with our customer care team members 24-7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include an elaborate article library where you can find any info that you might require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve created it on the basis of the feedback that we have acquired from our clients throughout the years and, as a result, our articles tackle specific issues that you might face and offer the most efficient means of resolving them, for example getting a 500 Internal Server Error message or being unable to send email messages from your desktop computer even though you have the right SMTP settings. The articles are available in each single section of the Control Panel and you can consult them whenever you need. They can help you enhance your knowledge not only about our platform, but also about the hosting field in general, as they contain exhaustive guidelines and general info such as what file permissions or cron jobs are.