If you have bought a hosting plan and you have certain queries connected to a given feature/function, or in case you have run into some problem and you require assistance, you should be able to get in touch with the respective technical support staff. All hosting providers deploy a ticketing system no matter if they provide other methods of contacting them apart from it or not, as the quickest way to tackle an issue most often is to use a ticket. This kind of communication renders the replies exchanged by both sides simple to track and allows the client support staff members to escalate the situation in the event that, for example, a sysadmin needs to become involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to have no less than two separate accounts to touch base with the support staff and to actually administer the hosting space. Non-stop switching between different accounts may be a drag, not to mention the fact that it takes lots of time for the vast majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting isn’t separate from the web hosting account. It is included in our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any given moment with only a couple of clicks of the mouse, without needing to leave your hosting account. The ticketing system includes a quick-search box, so you can track the status of practically any support ticket that you have submitted in the past, if required. On top of that, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to solve a particular issue before you actually send a ticket. The response time is no more than 1 hour, which implies that you can get timely assistance at any moment and if our client care team suggests that you do something inside your hosting account, you can do it on the spur of the moment without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more efficient to manage everything in one single location, which is why we’ve implemented a ticketing system into the in-house built Hepsia hosting Control Panel, which comes with every semi-dedicated server account. This will permit you to manage the communication with our tech support team together with your data, which suggests that you won’t have to remember one more log-in name for another interface. You will be able to post a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content within your semi-dedicated account. In addition, you can search through older tickets using a smart search option or check applicable FAQ articles, which provide solutions to commonly experienced obstacles. The built-in trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only one hour, so there’ll always be somebody to assist you.