A live chat is among the channels of communication provided by some website hosting suppliers as part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This method of contact is quicker in comparison to a support ticket and it makes it much less likely to misunderstand or misspell anything in comparison to a call with a representative. Furthermore, when the issue that you experience requires some time to be investigated and resolved, you are able to do something different meanwhile instead of just waiting, like you would have to do if you call. Also, you can employ a live chat assistance service without spending a dime as long as you have web access even when your hosting provider is situated in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, we offer live chat support too. You are able to contact us every single day, which includes holidays and weekends, and we will give you more details about the cloud hosting that we provide if you are not among our customers yet, or about basic and billing questions if you already have a user profile. Though for solely technical issues you'll need to open a ticket to our technical support, as such issues will require more time to be taken care of, you may still get in touch with us on our live chat for some tech info. For instance, we will assist you to set up an email address in your email client or troubleshoot a number of problems, saving you time and effort. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with our semi-dedicated servers, you're able to find the answers for any questions you have or get a lot of problems taken care of without delay. The chat service is available every single day, thus you will be able to speak with a representative even on weekends and holidays. If you are not sure which package is better for your web sites or if our hi-tech cloud hosting platform covers some system requirements, you can come on the live chat prior to purchasing anything. In case you are a present customer, you are able to obtain more info about billing issues, account settings and a number of common technical troubles you may encounter, for instance if you cannot install an email account in a client on your PC. Our live chat will save you a considerable amount of time no matter where you are or when you contact us.