One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our cloud hosting and you have an enquiry or run into a certain challenge, you can contact us 24x7 by submitting a trouble ticket or by writing an e-mail and we promise that you’ll have a reply in less than one hour. In case the issue can be solved, we’ll do it before we reply, whilst in case there is something that you have to do on your end, we will supply you with all the needed information – what possible solutions to try out, what settings to check, and so on. Normally, you will get a response within only half an hour, which goes to say that waiting around for hours or even for more than one day to receive help is something impossible. Our sixty-minute reply guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a technical support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you will have a response within 1 hour max. You can get in touch with us whenever you wish in regards to general, billing or technical matters and because of the fact that we’re available to you 24/7/365, you will always receive support right on the spot. Depending on the specific question or issue, we will provide you with more information, rectify the predicament if it’s been caused by something within our reach or instruct you on how to proceed in case you have to modify a specific setting for a software app that we cannot access. You can just forget about waiting for a whole day for each and every reply. In reality, in the majority of cases we answer tickets and emails within twenty-twenty five minutes max.