If you ever encounter a problem with your site and are unable to deal with it, ask the web hosting provider’s client support staff to assist you to bring the website back online. A quick solution would be best, but lots of hosting companies answer within twenty four hours or even more, particularly if you’re doing business with a reseller. Even if the problem can be sorted out easily, your website may not function satisfactorily or may not be reachable whatsoever for a longer period, so you may lose prospective customers since it is very unlikely that anyone will enthusiastically come back to an inoperational site. Therefore, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a timely manner. If a software application update does not proceed smoothly or you delete something unintendedly, for instance, the site must be fixed quickly so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using one of our cloud hosting and you have an enquiry or run into a certain challenge, you can contact us 24x7 by submitting a trouble ticket or by writing an e-mail and we promise that you’ll have a reply in less than one hour. In case the issue can be solved, we’ll do it before we reply, whilst in case there is something that you have to do on your end, we will supply you with all the needed information – what possible solutions to try out, what settings to check, and so on. Normally, you will get a response within only half an hour, which goes to say that waiting around for hours or even for more than one day to receive help is something impossible. Our sixty-minute reply guarantee applies to any question that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a technical support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you will have a response within 1 hour max. You can get in touch with us whenever you wish in regards to general, billing or technical matters and because of the fact that we’re available to you 24/7/365, you will always receive support right on the spot. Depending on the specific question or issue, we will provide you with more information, rectify the predicament if it’s been caused by something within our reach or instruct you on how to proceed in case you have to modify a specific setting for a software app that we cannot access. You can just forget about waiting for a whole day for each and every reply. In reality, in the majority of cases we answer tickets and emails within twenty-twenty five minutes max.