In the event that you have ever had a cloud hosting account in the past or you've dealt with any kind of online service, you probably know from your personal experience that for many things it is better to consult with a live person over the phone than to exchange tickets or e-mail messages. If you'd like to know more about a specific service before you purchase it or when something small-scale should be done, for instance, it will be easier and quicker to get it done live. When you're able to connect with representatives over the phone, it's very likely that you are working with an actual hosting provider, not a reseller. The level of support that you will get over the telephone varies between different suppliers - from standard issues to experienced tech support. Usually most suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are managed through email or tickets.

Phone Support in Cloud Hosting

Our cloud hosting packages feature telephone support fourteen hrs a day even on official holidays, which means that if you do not have an account yet, you can give us a call and learn more about our services or whether we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you are able to contact the phone number which is nearer to you. In case you're a current customer, we can help you in a timely manner with all the general and billing matters and with multiple tech matters in order to save you time and efforts - we are aware of the fact that sometimes it is much easier consult with a live person so as to get things done instantly. Certainly, some issues simply cannot be managed over the phone, so if this is the case you're able to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any questions about the semi-dedicated server plans that we offer. Whether you would like to know more about our packages, you have some billing issue or some general issue, you can just give us a call. Though some more complex problems may need a support ticket to give some time to our tech support crew to investigate, we're able to assist you with a lot of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have a global number where you're able to reach us.