The access to the customer and technical support that a cloud hosting company offers can tell you a lot for the services they provide too. When you're allowed to use only e-mails or tickets, you have most likely discovered a reseller not the website hosting provider. When this is the case, you will probably have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the true website hosting company for further assistance. If the provider offers various options for communication with quick response time that are available at any moment, they are most likely the top provider, not just a reseller. Therefore you'll reap the benefits of well-timed assistance and excellent support because they'll have immediate access to the servers where your account will be created. No matter what the problem - sales or technical, it's generally much better to get hold of your hosting company right away via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

We offer 24/7 billing, customer and tech support for our cloud hosting. Even if you aren't our client yet and you have questions, we can assist you right away and provide the necessary information, in order to give you the choice to make the best decision when you get your new web hosting account. We're available any time, including weekends and holidays, and we supply several options for communication to contact us - phone, live chat, email messages and support tickets. For your benefit, we now have multiple phone numbers all over the world, so you'll be able to call the one which is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for several days to get support for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to get quick assistance, in particular when your site is not running efficiently for whatever reason. Our semi-dedicated servers come with 24/7 customer and technical support, so that if something happens, you're able to use plenty of methods to let us know - telephone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and common issues, so that in case you don't have an account yet, for example, you are able to get more details for our solutions, or we can help you with simpler tech matters. The next two methods are for solely tech issues or everything that is more time-consuming due to the fact that it is much easier to track the conversation between you and our technical support crew. The warranted maximum reply time for them is just one hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day to get assistance like you may need to do with other service providers.

24/7 Customer Support in VPS Servers

Each VPS server package that we provide includes 24/7 customer and technical support, therefore if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us anytime, even weekends and holidays. For your benefit, we offer different methods of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues as it will be easier to keep track of what's going on. The maximum guaranteed reply time for all emails and tickets is 1 hour, but it rarely takes that long to receive assistance. In case you add the Managed Services upgrade that we offer, our administrators will also assist you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time guarantee, you will benefit from timely support when you order a dedicated server from our company. Our customer and tech support teams are online 24/7/365, which means that every time you open a ticket from your billing account or you send an email regarding any issue with the server or the pre-installed software on it whatever the time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the better option in case the matter in question requires more time to be resolved or if it needs to be given to our admins, as it's a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our admins will also support you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.