Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 1–hour response warranty for any ticket or email that you send to the help desk support staff. We will rapidly reply to all standard queries and forward the matter to our system administrators in case any further assistance is needed. If you order the Managed Servers package, we’ll carry out any of the included server management tasks at a time that has been discussed with you beforehand.
A Top–Class Help Desk Service
Our customer support team will be at your disposal 24/7/365 if you require assistance working with the Web Site Control Panel or with any of the applications that we preinstall for your convenience on the dedicated hosting server. What is more if you require assistance with all the standard admin tasks on your dedicated server, you can have a look at our Managed Servers package, that includes backup hard disk space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.
A User–Friendly Help Section
We have provided the Web Site Control Panel with a circumstantial knowledgebase, which offers elaborate explanations of all its features and functionalities. Plus, we have created exhaustive video tutorials that will further disclose to you how to perform a certain task or solve a commonly encountered problem. The instructional articles and the tutorial videos are readily reachable from every Web Site Control Panel section through the Videos and Help buttons situated in the top right corner.