Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You can find almost all the answers to your questions in the user–friendly Help section integrated into Server Systems’s Web Site Control Panel. It offers an immense knowledgebase with commonly asked questions and exhaustive how–to articles contributed by our accomplished technical support staff.

  • Top quality support service

  • Educational Video Clips

  • For people who would like to learn how to troubleshoot a commonly encountered issue by watching a how–to video clip, we have added a compilation of video tutorials to our Web Site Control Panel. All the how–to video clips are short and simple to grasp. They offer step–by–step presentations of various web site administration techniques.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a round–the–clock support service and a sixty–minute ticket response time guarantee. Our capable support engineers will be available night and day to respond to your enquiries and to solve any issue that you may stumble upon. Just open a support ticket from the Help section and we’ll respond back to you instantaneously.