1 hour ticket response
We are focused on supplying a quick and adequate response to every helpdesk ticket submitted by a client. Our professional client service staff representatives will review your problem and will think of the most effective option. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average helpdesk ticket response time has proved to be twenty minutes.
An Excellent Client Support Service
Our technical support staff representatives possess huge experience in the cloud hosting sphere and are practiced enough to find a prompt solution to your problem. If, however, the situation at hand is not within the competence of a client support engineer, the helpdesk ticket will be sent to a developer or system administrator for additional investigation.
An Easy–to–Browse Help Center
In the Web Site Control Panel you can find an easy–to–browse Help Center section where you can get quick suggestions on how to use our hosting services. You can see the answers to your queries in the F.A.Q. archive, find more details in the web hosting account management articles or watch our how–to video tutorials.