Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Warranty

  • Our client support Dept is present 24x7x365 to attend to all of your assistance inquiries. Every single ticket you submit to us shall be taken care of within less than 60 mins. If your situation requires the aid of one of our administrators, we’ll send the ticket to the technician on shift and will let you know that the issue will soon be resolved.

  • Top quality support service

  • Top–class Technical Help Service

  • Our tech support Department will be online for you day and night to to handle all service request tickets that you send. We offer client assistance for all the software that are installed in advance on your web server. These include our in–house designed Web Site Control Panel, the selected Operating System plus the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Web Site Control Panel that comes without charge with your VPS gives an internal articles base. You’ll find a variety of comprehensive how to articles and a number of step–by–step video courses that display all the standard web site administration responsibilities. You can get access to them by clicking on the Help or Video buttons in the top right part of each Control Panel section.